Terms & Conditions
Terms and Conditions:
The following conditions describe your obligations as a customer when purchasing either an independent tour or a group tour through us. The terms “we”, “us” and “our” refer to Almarsa travel and tourism Agency. The term “you” refers to the customer.
Booking Policy:
Reservations can be made through our agency's website, over the phone, or in person at our office.
Customers are required to provide accurate information such as travel dates, destination preferences, and the number of travelers.
We are may request a deposit or full payment at the time of booking.
Bookings are subject to availability and confirmation by our agency.
Confirmation process:
The travel agency will provide customers with a booking confirmation that includes the travel itinerary, reservation details, and any relevant vouchers.
Verification:
Customers are advised to review the confirmation for accuracy and contact the travel agency immediately if any discrepancies are found.
Cancellation and Refunds:
Cancellation deadline:
Customers can cancel their booking within a specified timeframe to be eligible for a refund. Customer is liable for any transaction charges associated with the refund process.
Possibility of refund:
Non-refundable components: Some travel arrangements, such as non-refundable flights or non-refundable hotel reservations, may not be eligible for a refund.
Cancelation by us
We reserve the right to cancel the passenger tour. However, we will not do so unless we are forced to do so by virtue of unforeseen circumstances such as flight cancellations, civil or political unrest or “force majeure”.
We will tell you about any small changes before departure. If we think a necessary change is important, we will tell you about it as soon as we can and give you the opportunity to either accept the change or cancel and accept a full refund.
Modification of Bookings:
Changes to reservations:
Customers can request modifications to their bookings, such as changing travel dates, accommodations, or adding services.
Fare or price differences:
Customers may be responsible for any fare difference on price adjustments resulting from modifications.
Payment :
Deposit requirements:
The travel agency may require a deposit at the time of booking to secure the reservation, particularly for package deals or high-demand services.
Full payment:
Customers may be required to pay the full amount before the designated deadline, typically before the travel departure date.
Travel documentation:
Customers are responsible for obtaining and ensuring the validity of passports or any other required travel documents.
Travel insurance:
The travel agency may recommend or offer travel insurance coverage and provide information on the terms, coverage limits, and claims process.
Liability:
The travel agency may outline its liability limitations and disclaimers regarding unforeseen events, third-party services, or force majeure situations.
Passports and Visas :
You are responsible for ensuring you have a valid visa* for the destination you are travelling to where required. We will provide you with support paperwork and also advise you on the visa process but you must be aware that visa regulations change constantly and differ between Embassies in different countries.
Our advice should only be taken as a guide and you should ensure you are aware of all the up to date requirements from your government state advice and the nearest Embassy of the country you are visiting.
Force majeure:
Force majeure is any event or circumstances which we could not, even with all due care, foresee or avoid.
Such events may include but are not limited to war, riot, civil strife, natural disaster, adverse weather or road conditions, fire, cancellations ,changes in schedules and all similar events outside our control.
Local laws:
Customers are required to follow local laws and regulations at all times.
In the result of a breach of local law, we will not be held in any way responsible and the customer will take responsibility for any consequences, financial or otherwise, that arise from their actions.
Customers are required to follow the guidance and our company rules of at all times.
Acceptance of risk :
Clients are only accepted on the understanding that they fully accept, appreciate and understand the possible risks of a tour and that they agree to take these risks under their own free will.
Privacy Policy :
This privacy policy only covers information collected at this website ,
All Almarsa Travel websites are currently covered by this privacy policy.
Security :
We are committed to handling your personal information with high standards of information security.
Personal information provided on the website are transmitted through a secure server.
Our Customer Care center also operate over a private, secure network
We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect.
